Terms & Conditions
Effective Date: September 2026 | Temu Wholesale Merchant Portal
1. Acceptance of Terms
By registering, accessing, or operating an account on Temu Wholesale Merchant Portal ("Platform"), you acknowledge and agree to comply with and be legally bound by these Terms & Conditions. If you do not agree to these terms, you must not access or use the Platform.
2. User Eligibility & Account Responsibility
To register, you must be at least 18 years of age or the legal age of majority in your jurisdiction. You represent that all registration information provided is accurate, current, and complete. Maintaining account credential secrecy and all activities under your account remains your sole responsibility. Accounts found using fraudulent credentials or unauthorized proxies are subject to immediate suspension.
3. Identity & Verification (KYC)
All merchant accounts must complete formal KYC (Know Your Customer) Verification prior to receiving order settlements or withdrawing funds. KYC requires submission of legal identity documentation, residential address verification, and facial/selfie authentication.
4. Marketplace Fair Commercial Policy
- Merchants are required to maintain fair, reasonable, and commercially competitive pricing benchmarked against standard wholesale marketplace standards.
- Artificially inflated, misleading, or fraudulent pricing schemes are strictly prohibited.
- Product listings, descriptions, and SKU specifications must accurately represent the merchandise provided.
5. Order Processing & Fulfillment Standards
Upon receiving buyer orders, merchants must coordinate wholesale payment and fulfillment promptly in accordance with their designated VIP Package fulfillment standards. Delays or intentional interception of fulfillment may negatively impact the merchant's platform credit score.
6. Platform Service Fees & VIP Tiers
Platform service fees are assessed based on the merchant's active tier (Standard, Silver, Platinum, or Gold Package). Fee tiers govern platform commission deductions, fulfillment speeds, and virtual visitor allocation quotas.
7. Contact & Support
For inquiries regarding these Terms, please contact customer care representatives via the Official Support Center, Official WhatsApp, or Official Telegram channels.
Privacy Policy
Effective Date: September 2026 | Temu Wholesale Merchant Portal
1. Information We Collect
To provide secure wholesale marketplace operations, we collect personal and commercial information through account registration, order processing, and verification:
- Identity Data: Full legal name, date of birth, username, identification documents, and verification photos.
- Contact Data: Email address, phone number, shipping address, and delivery coordinates.
- Financial Data: Payout destination details (bank accounts, cryptocurrency addresses), payment receipts, and transaction records.
- Technical Data: IP address, device information, browser agents, access timestamps, and session logs.
2. Purpose of Collection & Use
- To authenticate accounts and verify user identity.
- To facilitate marketplace transactions, checkout, supply orders, and payouts.
- To prevent fraud, identity theft, and enforce anti-money laundering (AML) compliance.
- To provide customer and merchant support.
3. Data Security & Encryption
Your data is stored in secured, encrypted database environments with restricted administrative access. We deploy industry-standard safeguards including cryptographic password hashing (Bcrypt), SSL/TLS transport encryption, and strict session token validation.
4. Disclosure & Sharing
We do not sell, rent, or trade your personal information. Information may be shared only with designated service providers (such as logistics carriers for order delivery) or regulatory bodies where required by law.
5. User Rights & Retention
You have the right to review your stored profile details and request corrections through your account settings or by contacting our official support desk.